Incident Management provides an intuitive process to capture, route, and resolve incidents with complete transparency and traceability.
About Incident Management
iFaziG’s Incident Management module enables organizations to promptly report, track, and resolve workplace incidents—be it safety, operational, or service-related. With real-time alerts, mobile-based reporting, and audit trails, the system ensures faster response times, root cause analysis, and complete visibility over incident lifecycles.
Awesome Features
01 Instant Incident Reporting
Staff can report incidents directly via the mobile app by selecting type, severity, location, and attaching images, videos, or notes for clarity.
02 Automated Notifications & Escalation
When an incident is logged, responsible teams receive immediate alerts based on severity. Unresolved incidents auto-escalate as per SLA rules.
03 Root Cause Analysis (RCA) Workflow
Built-in RCA workflow allows teams to investigate incidents, identify root causes, assign corrective actions, and close loops with documentation.
04 Categorization & Severity Tags
Incidents can be classified by type (e.g., safety, mechanical failure, environmental hazard) and tagged with severity to prioritize resolution.
05 Dashboards & Heatmaps
Live dashboards highlight incident trends, resolution timelines, high-risk areas, and recurring issues to improve preventive measures.
06 Integrated with Helpdesk & Compliance
Raise a helpdesk ticket from any incident or mark it for compliance audit. This ensures accountability and cross-functional action.
How it works
Report
Incident
User logs incident with details and uploads evidence via mobile or web.
Auto-Notify
& Assign
System alerts responsible team and assigns based on type and location.
Conduct
RCA
Team investigates, documents root cause, and takes corrective actions.
Analyze Trends
View dashboards with aggregated sentiment, service ratings, and improvement metrics.
Download our App
Download the Incident Management App now from the Google Play Store on your Android Device
