Feedback Management centralizes all input channels, routes feedback to the right team, and enables rapid, trackable resolutions.
About Feedback Management
iFaziG’s Feedback Management system empowers facility managers to capture, analyze, and act on occupant feedback in real-time. It facilitates structured input collection across different service touchpoints—such as housekeeping, maintenance, security, and cafeteria—enabling continuous service improvement and higher satisfaction levels among tenants and employees.
Awesome Features
01 Multi-Channel Feedback Collection
Gather feedback through kiosks, QR codes, mobile apps, or email links placed across the premises. Customize forms for different services or departments
02 Real-Time Alerts and Categorization
Each feedback submission is automatically categorized (positive, neutral, negative) and routed to the concerned team. Critical issues trigger instant alerts for swift action.
03 Sentiment and Trend Analysis
Built-in analytics tools analyze recurring issues, common praises, and sentiment patterns. Generate actionable insights to improve services and facilities.
04 Anonymous Feedback Option
Encourage honest input with anonymous submissions. Filter and monitor the tone of such feedback to identify underlying issues.
05 Closure and Acknowledgment Loop Integration
Track feedback resolution status, send updates to the reporter (if not anonymous), and close the loop with ratings on service recovery
06 Integration with Helpdesk and SLA Monitoring
Feedback that indicates a service issue can automatically generate a ticket in iFazidesk with SLA tagging for resolution tracking.
How it works
Capture
Feedback
User submits input via QR, app, or link, selecting service type and adding comments or images.
Route to
Concerned Team
System auto-tags department and escalates based on urgency or sentiment.
Track
Resolution
Team resolves the issue, updates status, and sends response (if applicable).
Analyze Trends
View dashboards with aggregated sentiment, service ratings, and improvement metrics.
Download our App
Download the Feedback Management App now from the Google Play Store on your Android Device
